Carmel Swim Academy works hard to ensure our programming aligns with your family’s busy schedule. That’s one reason why we do session-based enrollment, offer classes throughout the day, and offer once-a-week or daily options. But what happens if you need to miss a class due to travel, illness, or another obligation? CSA’s makeup policy brings flexibility and control to each of our swim lesson families. Read on to learn more about the framework of our makeup policy and how to utilize makeup tokens.
Carmel Swim Academy Makeup Policy and Using Makeup Tokens
- If your swimmer misses a class, CSA leadership will automatically create a makeup token on the swimmers’ account. Note, it may take up to 24 hours for the makeup token to appear.Â
- After the token is in your account, you can request enrollment in any of the classes listed online.
- You will need to select the day of the week from the filters you would like to register for in order to see those classes.
- Generally, we cannot redeem makeup tokens during the first week of a session: there is a lot of class movement that week and open spots fill quickly.
- If there is availability in your requested class, CSA staff will approve the registration and the makeup token will be removed from your account.
- If there is no availability in the requested class, CSA staff will notify you and the makeup token will remain on your account.
- Makeup tokens expire one year after the issue date, i.e. a token issued on January 15, 2026 expires on January 15, 2027.
- Makeup tokens can be used outside of the session in which they were issued.
- Tokens will be added to accounts after an absence, they will not be added for planned future absences.
- Makeup tokens cannot be cashed in for full session registrations.
- Please note, if a class is canceled by the Carmel Swim Academy (i.e. due to a facility issue or inclement weather), you will receive a cash credit to your account in lieu of a makeup token.
We even created two videos to help you navigate this process:
- If you use our mobile app to register for classes, this version will be most helpful.
- If you use the desktop version of our customer portal, this version will be most helpful.
As always, if you have any questions about using makeup tokens or any other CSA policies, please contact us at csastaff@carmelswimacademy.org, or call 317-669-6480. We’re proud to be the best swim lesson provider near you, and flexibility in using these makeup tokens is just one way we deliver excellent programs.